Technical Questions

Frequently asked questions about the platform

Can I take a course or view course content without an internet connection?

You need to be connected to the internet to do most of the graded activities and to watch the videos. All xPRO courses have downloadable video transcripts.

I’ve enrolled in the course and paid the tuition fee. Why don’t I have access to the materials?

Your access credentials will be sent to you one week before the course starts. All videos, readings, and graded materials will be available on your dashboard on the date listed as the course’s start date.

What are the technical requirements/recommended browsers and devices for taking a course?

We recommend using the latest version of Google Chrome or Firefox on your laptop or desktop computer for the best learning experience.
Browsers on mobile devices do not support all the features and protocols required for an optimal learning experience.
If you’re working from a secure machine or network, there may be restrictions on the type of content you can download, publish, and share. When you enroll in an online course, be aware of and comply with local IT policies.

Can I take MIT xPRO courses from a mobile phone?

Some content (e.g., videos and text) is available for mobile browsers like Safari, Firefox, Samsung Internet, and Chrome. However, these browsers are not compatible with the HTML5 and JavaScript required for all features of our educational software to work. Therefore, not all assessment questions may be available in mobile web browsers.

Troubleshooting

Can I take a course or view course content without an internet connection?

Fill out the feedback form or send an email to soportemitxpro@globalalumni.org. Be sure to include the following:

A description of the problem
A screenshot showing what the problem is
A link to the educational software where the problem occurs

Customer service and the corresponding personnel will follow up and endeavor to replicate and resolve the issue.

The buttons for submitting questions are not working.

Many problems involving displaying or submitting answers to assessment questions often stem from a browser glitch. You can take the following steps to resolve these issues:

Are you using the latest version of Chrome or Firefox?
Make sure both JavaScript and cookies are enabled in your browser settings. Note: Some IT policies disable third-party cookies by default.
Clear your cache or other browsing data. When you make these changes, make sure you comply with local IT policies.
If you are still experiencing the same issues, please submit a request with the URL where the problem is occurring, along with your operating system and browser version, and a screenshot so we can reproduce and resolve the issue.

All “submit” buttons are shown in gray.

The deadline for submitting evaluations closes at the end of the course. If you would like to see the answers to the questions you got wrong, you should be able to do so by clicking the “Show Answer” button.

I’m unable to watch any of the videos. Can I download them from somewhere?

We do not allow the downloading of videos for intellectual property reasons. For the best learning experience, we recommend using the latest version of Chrome or Firefox on your laptop or computer to play the video correctly.

Not all icons or parts of the content on the page look right.

Many problems involving displaying or submitting answers to assessment questions often stem from a browser glitch. You can take the following steps to resolve these issues:

Are you using the latest version of Chrome or Firefox?
Make sure both JavaScript and cookies are enabled in your browser settings. Note: Some IT policies disable third-party cookies by default.
Clear your cache or other browsing data. When you make these changes, make sure you comply with local IT policies. If you are still experiencing the same issues, please submit a request with the URL where the problem is occurring, along with your operating system and browser version, and a screenshot so we can reproduce and resolve the issue.

How do I change the name on my certificate?

Click on the account settings in the drop-down menu next to your username in the upper right corner of the screen.
Next, edit the “Email address (log in)” field and make sure it is saved (a green check mark should appear, along with the message “Changes saved”).
Your changes will be updated in our databases over the next two hours.